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At Brunella Tascón we are committed to providing you with an exceptional shopping experience. We have a very high level of quality, however, we are not exempt from any situation that may arise, for which we are willing to attend your request. Please carefully read our exchanges, quality warranty, returns (right of withdrawal) and cancellations policy below to ensure a flawless process.
Valid for: only exchanges for size, color, or other reference.
Notification: to make use of the right of exchange, you have fifteen (15) days from the date you received your order to do so. This policy applies to both online orders and purchases in our physical store.
Cost: the customer is responsible for shipping costs for exchanges. BTO MILANO S.A.S. is not responsible for lost or damaged products that have been sent at the customer's expense.
Condition: items must be returned in their original condition (new and unworn), with all original packaging, parts, accessories, and labels attached to them. Merchandise returned without meeting these requirements will not be accepted and will lose the warranty.
Exclusions: we do not accept exchanges of items on sale or custom-made items. Items obtained through an exchange cannot be exchanged again.
Resolution: if the item requested by the customer is available, it will be shipped immediately. Exchanges are subject to availability, and will be made for the original value of the items. In the event that the exchange is for products of lower value, a credit balance valid for two (2) months will be left, and under no circumstances will the excess be returned. If the exchange is for products of greater value, the difference must be paid.
Delivery time: delivery time will be according to the estimate by our logistics operator, in cities nationwide it may be between 5-10 days, and internationally between 15-20 days.
Inspection and Processing:
Contact Us: to initiate an exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
Processing time: exchanges typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or take the product to our point of sale at the following address:
Notification: to make use of the right of exchange, you have fifteen (15) days from the date you received your order to do so. This policy applies to both online orders and purchases in our physical store.
Cost: the customer is responsible for shipping costs for exchanges. BTO MILANO S.A.S. is not responsible for lost or damaged products that have been sent at the customer's expense.
Condition: items must be returned in their original condition (new and unworn), with all original packaging, parts, accessories, and labels attached to them. Merchandise returned without meeting these requirements will not be accepted and will lose the warranty.
Exclusions: we do not accept exchanges of items on sale or custom-made items. Items obtained through an exchange cannot be exchanged again.
Resolution: if the item requested by the customer is available, it will be shipped immediately. Exchanges are subject to availability, and will be made for the original value of the items. In the event that the exchange is for products of lower value, a credit balance valid for two (2) months will be left, and under no circumstances will the excess be returned. If the exchange is for products of greater value, the difference must be paid.
Delivery time: delivery time will be according to the estimate by our logistics operator, in cities nationwide it may be between 5-10 days, and internationally between 15-20 days.
Inspection and Processing:
Contact Us: to initiate an exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
- Full name.
- Identification document.
- Contact number.
- Order number (found on the invoice and in the order confirmation email).
- Reference of the product you are sending.
- Photo of the product (taken by you).
- Reason(s) for the exchange.
Processing time: exchanges typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or take the product to our point of sale at the following address:
- Cra. 105 #14-89, Ciudad Jardín
- Cali, Valle del Cauca, 760031
- Colombia
- C.C. Babilla Plaza, Local 111
Valid for: only “defective products” (seam defects, stains or discoloration).
Notification: if you receive a defective item, please contact us within 24 hours of receiving your order to notify us.
Cost: return costs are the responsibility of BTO MILANO S.A.S., including shipping, transportation and handling.
Condition: items must be returned in their original condition (new and unused), with all original packaging, parts, accessories and labels attached. Merchandise returned without meeting these requirements will not be accepted and will lose the warranty.
Exclusions: we do not accept returns of Sale items or custom-made items.
Resolution: defective products will be replaced or repaired, when possible and subject to availability. If the product is not available for dispatch, the money will be refunded (see refund conditions in point 8).
Delivery time: the delivery time will be as estimated by our logistics operator. In cities nationwide it may be between 5-10 days, and internationally between 15-20 days.
Inspection and Processing:
Contact Us: to initiate an exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
Processing time: exchanges typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or take the product to our point of sale at the following address:
Refunds: refunds will be issued to the original payment method, within thirty (30) days from the date the product was received in the aforementioned conditions, without applying discounts or retentions.
Notification: if you receive a defective item, please contact us within 24 hours of receiving your order to notify us.
Cost: return costs are the responsibility of BTO MILANO S.A.S., including shipping, transportation and handling.
Condition: items must be returned in their original condition (new and unused), with all original packaging, parts, accessories and labels attached. Merchandise returned without meeting these requirements will not be accepted and will lose the warranty.
Exclusions: we do not accept returns of Sale items or custom-made items.
Resolution: defective products will be replaced or repaired, when possible and subject to availability. If the product is not available for dispatch, the money will be refunded (see refund conditions in point 8).
Delivery time: the delivery time will be as estimated by our logistics operator. In cities nationwide it may be between 5-10 days, and internationally between 15-20 days.
Inspection and Processing:
Contact Us: to initiate an exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
- Full name.
- Identification document.
- Contact number.
- Order number (found on the invoice and in the order confirmation email).
- Reference of the product you are sending.
- Photo of the product (taken by you).
- Reason(s) for the exchange.
Processing time: exchanges typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or take the product to our point of sale at the following address:
- Cra. 105 #14-89, Ciudad Jardín
- Cali, Valle del Cauca, 760031
- Colombia
- C.C. Babilla Plaza, Local 111
Refunds: refunds will be issued to the original payment method, within thirty (30) days from the date the product was received in the aforementioned conditions, without applying discounts or retentions.
Valid for: BTO MILANO S.A.S. products in accordance with the terms and conditions set forth herein. They will be made for the original value of the products.
Notification: you have a maximum period of five (5) business days from the delivery of your order to make the request. This policy applies to both online orders and purchases in our physical store.
Cost: the customer is responsible for shipping costs. BTO MILANO S.A.S. is not responsible for lost or damaged products that have been sent at the customer's expense.
Condition: items must be returned in their original condition (new and unused), with all original packaging, parts, accessories and labels attached to them. Merchandise returned without meeting these requirements will be returned at our discretion.
Exclusions: we do not accept returns of Sale items or custom-made items.
Resolution: once our team receives the returned product, our quality department will carry out a review, and if it meets the requirements mentioned here in point four (4), the return will be accepted.
Inspection and Processing:
Contact Us: to initiate a return or exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
Processing time: returns typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or bring the product to our point of sale at the following address:
Refunds: refunds will be issued to the original payment method, within thirty (30) days from the date the product was received in the aforementioned conditions, without applying discounts or retentions.
Notification: you have a maximum period of five (5) business days from the delivery of your order to make the request. This policy applies to both online orders and purchases in our physical store.
Cost: the customer is responsible for shipping costs. BTO MILANO S.A.S. is not responsible for lost or damaged products that have been sent at the customer's expense.
Condition: items must be returned in their original condition (new and unused), with all original packaging, parts, accessories and labels attached to them. Merchandise returned without meeting these requirements will be returned at our discretion.
Exclusions: we do not accept returns of Sale items or custom-made items.
Resolution: once our team receives the returned product, our quality department will carry out a review, and if it meets the requirements mentioned here in point four (4), the return will be accepted.
Inspection and Processing:
Contact Us: to initiate a return or exchange, please contact our customer service team at customercare@brunellatascon.com, and include the following information in the email:
- Full name.
- Identification document.
- Contact number.
- Order number (found on the invoice and in the order confirmation email).
- Reference of the product you are sending.
- Photo of the product.
- Reason(s) for the exchange or return.
Processing time: returns typically take a maximum of eight (8) business days to process. You will be notified by email once your request has been processed.
Shipping: once your request has been approved by our quality department, please send* or bring the product to our point of sale at the following address:
- Cra. 105 #14-89, Ciudad Jardín
- Cali, Valle del Cauca, 760031
- Colombia
- C.C. Babilla Plaza, Local 111
Refunds: refunds will be issued to the original payment method, within thirty (30) days from the date the product was received in the aforementioned conditions, without applying discounts or retentions.
Valid for: only when the order has not been closed and shipped by BTO MILANO S.A.S. to the customer. To request a cancellation, please contact our customer service team at customercare@brunellatascon.com.
Please feel free to contact us if you have any questions or concerns. We are here to help!
